FAQ

The art

Do you accept commissions? 
Yes, I do. Feel free to reach out to me with your brief by emailing me at info@vonhspalette.com or reach out to me by filling out the contact form. 

What kind of commissions do you not accept?
Unfortunately, I don't take on projects that require photorealism. I will also strongly not accept requests to replicate another artist's work.

How long will it take you to release an original painting? 
I try to avoid overloading my schedule, as it can lead to stress, which I believe impacts the quality of my work. Instead, I prefer to create when inspiration strikes, giving myself the freedom to explore my art without the pressure of fixed deadlines. This means there are no set release dates for new paintings or collections.

Please note that all items listed at vonh’s palette are produced in limited quantities. Once an item is listed, sales will be on a 'first come, first served' basis —unless a prior agreement has been made before the item is listed.

Do you sell art prints?
Yes! Unfortunately, these prints are limited in quantity. Most prints will be made to order to minimise waste. They are produced by professional fine art printers using an ultra-fine inkjet process on archival-grade paper with a distinctive textured surface. Each print features torn edges and a white border, giving it a vintage, handcrafted feel that sets it apart from standard prints.

Since the prints are created upon purchase, please allow an average of 2-3 weeks for your order to be processed and shipped. Please note that during peak seasons, production and shipping times may be longer. Thank you for your understanding and patience!

For small art prints for my Mail Club, these are printed on smooth matte paper, borderless.

Who owns the rights to your artworks? 
All original artwork and any other items on this site are sold under copyright and are the property of vonh’s palette, and may not be distributed or reproduced.

© 2023-2026 vonh’s palette, All rights reserved.

 

 

Care Instructions

How do I protect original paintings?

All of my original paintings have been varnished for protection. Depending on the medium, I use different varnishes to best suit the artwork. For acrylic pieces, I typically use liquid or spray varnishes, while for gouache pieces, I like to apply a cold wax made from pure wax and damar resin.

To maintain your painting, simply use a clean cloth to gently wipe away any dust if it’s framed without glass. If available, a soft brush is ideal for dust removal. If any liquid accidentally contacts the painting’s surface, gently dab the area with a clean, dry cloth until it is dry. For the best preservation, I recommend displaying the artwork away from direct sunlight, as prolonged exposure may cause the colours to fade over time.

If artwork requires a retouch, please email me at info@vonhspalette.com.

 

 

Shipping Policy

Where do you ship from? 
I ship from Australia.

Do you ship internationally? 
Yes, but I primarily ship within Australia, as well as to New Zealand and the U.S.

Please note that I am not responsible for any additional border fees, duties, or handling charges. These will be the responsibility of the recipient. If your country is not listed at checkout, please get in touch.

Shipping to the UK and EU

The following terms apply to international shipments:

Import VAT, Duties, & Fees
Shipments to the UK and EU may be subject to:

• Import VAT
• Customs duties (where applicable)
• Courier clearance or handling fees

These charges are determined by the destination country’s customs authority and are the responsibility of the recipient. They are not included in the artwork price or shipping cost. If applicable, payment of these charges will be required prior to delivery.

Value Thresholds for UK and EU Customers
For orders:

• Exceeding £135 (United Kingdom), or
• Exceeding €150 (European Union),

Import VAT and any applicable duties are typically assessed and collected upon arrival in the destination country. For orders below these thresholds, VAT may still be collected by the courier at the point of import if it has not been prepaid at checkout.

Please note, I am unable to reimburse customs charges or accept returns due to refusal to pay import duties or taxes. Customers are encouraged to check with their local customs office if they require further clarification before placing an order.

For any other questions regarding international shipping, please feel free to make contact prior to purchase.

Shipping to the U.S.

Import Duties & Customs Charges
As of 29 August 2025, all international shipments to the U.S are subject to import duties, tariffs, taxes, and customs processing, regardless of value. These charges are assessed by U.S Customs and Border Protection or the delivering carrier and are the responsibility of the recipient. They are not included in the artwork price or shipping cost.

Customs Classification of Original Artwork
Original paintings and drawings are generally classified as original works of art and are typically duty-free. However, processing fees, local taxes, or other charges may still apply, especially for framed works, depending on how they are classified.

Important Information for U.S Collectors
You may be contacted by your courier or customs authority to pay any import charges before delivery. I am unable to reimburse customs duties, tariffs, or related fees, and cannot accept returns due to unpaid import charges. For questions about potential duties or taxes, please consult U.S Customs or your chosen carrier before placing an order.

 

How much does shipping cost?

Parcels for Original Artworks and Prints:
Within Australia: $10.00 AUD 
International: $20.00 AUD

*All orders over $300 will be offered free shipping. 

All orders will be shipped via Standard Shipping. Express Shipping is currently unavailable.

Processing time typically takes 3-5 business days for domestic, and 2-6 weeks for international. It could take longer depending on the item you ordered, or other factors such as peak season or varnish that needs time to dry. 

Letter/Snail Mail:
Worldwide: Free

All letters (including catch-ups) are sent in the first or second week of each month. It typically takes 1-2 weeks for domestic letters to arrive, and 4-6 weeks for international letters. It could take longer depending on factors such as peak season and weather conditions.

 

 

Returns & Refunds

What’s the refund and return policy?
No refunds, returns, or exchanges. All sales are final.

My order came damaged. What do I do?
Each order is carefully handled and packaged before being taken to the post office for shipping. If your purchase is lost or damaged during transit, please contact me as soon as possible.

However, please note that I am not liable for any damages that occur during shipping. As the buyer, you will need to address any issues directly with the postal service.

For any other questions or issues related to your purchase, please contact me at info@vonhspalette.com.