FAQ

The art

Do you accept commissions? 
Yes, I do. Feel free to reach out to me with your brief by emailing me at info@vonhspalette.com or reach out to me by filling out the contact form. 

What kind of commissions do you not accept?
Unfortunately, I don't take on projects that require photorealism. I will also strongly not accept requests to replicate another artist's work.

How long will it take you to release an original painting? 
I try to avoid overloading my schedule, as it can lead to stress, which I believe impacts the quality of my work. Instead, I prefer to create when inspiration strikes, giving myself the freedom to explore my art without the pressure of fixed deadlines. This means there are no set release dates for new paintings or collections.

Please note that all items listed at vonh’s palette are produced in limited quantities. Once an item is listed, sales will be on a 'first come, first served' basis —unless a prior agreement has been made before the item is listed.

Do you sell prints?
Yes! Unfortunately, these prints are limited in quantity. Most prints will be made to order to minimise waste. They are produced by professional fine art printers using an ultra-fine inkjet process on archival-grade paper with a distinctive textured surface. Each print features torn edges and a white border, giving it a vintage, handcrafted feel that sets it apart from standard prints.

Since the prints are created upon purchase, please allow an average of 2-3 weeks for your order to be processed and shipped. Please note that during peak seasons, production and shipping times may be longer. Thank you for your understanding and patience!

Who owns the rights to your artworks? 
All original artwork and any other items on this site are sold under copyright and are the property of vonh’s palette, and may not be distributed or reproduced.

© 2023-2025 vonh’s palette, All rights reserved.

 

 

Care Instructions

How do I protect original paintings?

All of my original paintings have been varnished for protection. Depending on the medium, I use different varnishes to best suit the artwork. For acrylic pieces, I typically use liquid or spray varnishes, while for gouache pieces, I like to apply a cold wax made from pure wax and damar resin. These varnishes make the painted surface waterproof, prevent yellowing over time, and allow for glassless framing.

To maintain your painting, simply use a clean cloth to gently wipe away any dust if it’s framed without glass. If available, a soft brush is ideal for dust removal. If any liquid accidentally contacts the painting’s surface, gently dab the area with a clean, dry cloth until it is dry. For the best preservation, I recommend displaying the artwork away from direct sunlight, as prolonged exposure may cause the colors to fade over time.

 

 

Shipping Policy

 

Where do you ship from? 
I ship from Australia.

Do you ship internationally?

I primarily ship within Australia, as well as to New Zealand and the U.S.

Please note that I am not responsible for any additional border fees, duties, or handling charges. These will be the responsibility of the recipient.

Shipping to the UK and EU
Due to regulatory changes and Shopify’s recent update as of December 2024:

Previously, I was able to process orders over £135 (UK) or €150 (EU), with VAT being the customer’s responsibility. The only limitation was that I couldn’t ship orders below those thresholds. This has now been changed with the introduction of Shopify Tax.

For UK Customers: I am now unable to ship orders valued more than £135 due to post-Brexit VAT rules introduced on 1 January 2021. For orders under £135, please be aware that VAT or customs duties will be charged to you (the recipient) upon delivery.

For EU Customers: I am now unable to ship orders valued more than €150 due to EU VAT changes implemented on 1 July 2021. For orders under €150, VAT or customs duties will be charged to you (the recipient) upon delivery.

This information is partly based on guidance from Australia Post here and here.

 

How much does shipping cost?

Within Australia: $10.00 AUD 
International: $20.00 AUD

*All orders over $300 will be offered free shipping. 

All orders will be shipped via Standard Shipping. Express Shipping is currently unavailable.

Processing time typically takes 3-5 business days, but may take longer depending on the item you ordered, or other factors such as peak season or varnish needs time to dry. 

 

Returns & Refunds

What’s the refund and return policy?
No refunds, returns, or exchanges. All sales are final.

My order came damaged. What do I do?

Each order is carefully handled and packaged before being taken to the post office for shipping. If your purchase is lost or damaged during transit, please contact me as soon as possible.

However, please note that I am not liable for any damages that occur during shipping. As the buyer, you will need to address any issues directly with the postal service.

For any other questions or issues related to your purchase, please contact me at info@vonhspalette.com.